Shipping policy
SHIPPING POLICY
Amazingly Grounded currently ships within Canada only.
ORDER PROCESSING
Orders are normally processed within 1–2 business days, excluding weekends and statutory holidays. During product launches, promotions or periods of high order volume, processing may take longer.
You will receive an order-confirmation email after your purchase and a shipping-confirmation email when your order has been dispatched.
CANADIAN SHIPPING OPTIONS
Shipping rates are calculated at checkout based on your delivery address, order weight, package details and available carrier services. Available options may include Canada Post and Purolator. The exact shipping charge and available delivery services will be shown before you complete payment.
TRACKING
Tracking information will be provided when available. Please allow up to 48 hours for the carrier’s tracking system to display movement after the shipping confirmation is issued.
ADDRESS ACCURACY
Customers are responsible for entering a complete and accurate delivery address during checkout. If you notice an error, contact support@amazinglygrounded.com immediately.
We will make reasonable efforts to update an address before fulfillment, but changes cannot be guaranteed after an order has been processed or shipped. Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
DELAYS AND MISSING PACKAGES
Carrier delays can occasionally occur because of weather, service interruptions, remote destinations or other circumstances outside our control.
If tracking has not updated for seven business days, or your package has not arrived within the estimated delivery period, contact support@amazinglygrounded.com with your order number. We will help investigate the shipment with the carrier.
If tracking shows that a package was delivered but you cannot locate it, check the delivery area, household members, neighbours and any carrier delivery notice before contacting us.
DAMAGED PACKAGES OR INCORRECT ITEMS
Inspect your order after delivery. If your product arrives damaged, defective or incorrect, contact support@amazinglygrounded.com promptly with your order number and photographs of the product and packaging.
INTERNATIONAL SHIPPING
International shipping, including shipping to the United States, is not currently available. We may expand our delivery regions in the future.
CONSUMER RIGHTS
Nothing in this policy limits any rights or remedies available under applicable consumer-protection laws.
CONTACT
Amazingly Grounded is operated by Klare Berge Enterprise Ltd.
Shipping and order-support inquiries:
support@amazinglygrounded.com